It is an inescapable reality that most businesses rely heavily on technology, and of the many challenges facing the small business owner many of these relate to IT – issues such as “Who manages your IT? and How do you deal with IT support and maintenance?
A multi-national corporation with over 1,000 employees has the budget to hire its own IT team. But what about smaller companies? The ongoing problem for the small business owner is how to get effective, cost-efficient support for their technology platform. Many treat IT support and maintenance in the same way as dealing with car maintenance – for example: a printer isn’t working/a tire is flat so call the IT support guy/garage.
The “man with the van” may provide a solution to the immediate problem, but that is ALL he does because his service is reactive.
If your business is reliant on IT please consider the following critical questions:
[1] How long can your business survive without key data?
How long would your business last if you experienced a hard drive failure? Imagine losing important customer files and trying to explain to your clients how this happened. If your immediate response to this question is to say: “But we back up our data regularly!” – sure you may have a back up strategy but do you regularly test your strategy to ensure that you are 100% sure you are able to recover your data in the event of a major disaster or loss.
Statistics show that 60% of backups are incomplete, and 50% of restores failed.
[2] How do you protect the “crown jewels” of your business?
How do you protect commercially sensitive data? How do you protect client data held on your computers?
Do you realise that every third party who has access to your IT systems potentially has access to all of your secrets?
What level of security assessment do you undertake on any third-party you bring into your company to undertake IT support and maintenance?
[3] Are you maximising your ROI in your IT assets?
- Are your computers up-to-date for necessary patches, security issues and updates?
- Do you know the exact the locations, counts and disposition of all of your IT assets?
- How do you know which of your hardware and software needs updating, upgrading or replacing?
- Are you over-licensed on software and thus wasting money?
- How do you know that you are getting your money’s worth from independent consultants and vendors?
The Solution
The fundamental issue with the traditional “man with the van” approach to IT support and maintenance is that it is reactive.
The solution is to employ an approach and a methodology that anticipates potential problems BEFORE they become an issue and that implements an automated solution in the background.
This solution is provided by partnering with an IT management and support service who provide a Remote Management and Monitoring [RMM] service incorporating a proprietary technology that:
- Detects problems and identifies potential hazards before they ever impact your company.
- Provides 24/7 real-time systems status monitoring updates every five minutes.
- Provides continual updates regarding the state of hardware and software, including logs, performance metrics, patches, antivirus and more.
- Is continually watching for unusual events, and many of these have fully automated responses.
This proactive solution is the complete reverse of the usual approach of acting AFTER a problem occurs.
This results in a significant increase in productivity, as problems are rectified in the background, without interrupting users, and before they escalate and become a major issue.
Whilst the technology that provides this service is complex and sophisticated, the connection of your business to this service is incredibly simple involving no more than 3 clicks of a mouse!
PASR Technologies provide this service and we would be delighted to speak with you to understand your issues and to explain more about how your business could benefit from this solution.
Servicing businesses from 10 to up to 200 employees, our clients range from local SMEs through to regional offices of larger MNCs, and include airlines.
At PASR Technologies, we solve your IT problems before you even realize you have one!
